privacy policy

Policy Qarabic Academy LLC is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Qarabic Academy LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Terms such as “we”, “us”, “our” refers to Qarabic Academy LLC . “You” and “your” refers to the user of the website.
PERSONAL INFORMATION
We collect information only provided by you, which includes:
• Name and contact information including email address.
• Demographic information such as postal code and time zone.
• Other information relevant for use of our services.
Information provided by you could be acquired via:
• Enrollment form
• Customer Support
• Payments
• Account Updates
• Sign up Form
• Other
RECORD OF CONSENTS AND PROCESSING ACTIVITIES
Your information, given by you on this website, is automatically stored in order to track and assist with enrollment, creating an account, contacting us, requesting for support, sending updates on our services and events, etc.
We keep a record of processing activities entitled to the owner of this website in order to be compliant with the EU GDPR.
Storing personal information is required for us in order to provide you services. If do not consent to us storing your information, you may not use Qarabic Academy LLC for any purposes.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal recording keeping.
• Using the information to create your account, provide classes for you, assist in your educational plans.
• Using the information to improve our products and services.
• Sending promotional emails periodically about our new courses, products, services, special offers, events or other information which we think you may find interesting using the email address which you have provided.
• We may also use your information to contact you by email or phone.
Qarabic Academy LLC stores your information, unless you request us to delete it.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Sharing of your information is limited and on an as-needed basis among Studio Arabiya’s administration. Basic information such as name, age, and gender is shared with your assigned teacher. Any contact information such as email, phone number, address or other information provided is not shared with the teacher.
If you share personal information with a teacher, Qarabic Academy is not responsible for anything the teacher may do with your personal information. We advise that you do not share personal information with teachers. In the event of any security breach, Qarabic Academy will notify you as soon as we are aware.
COOKIES
As with most other websites, cookies may be used on our website.
You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may stop our website from functioning correctly.
When you access our website, the website will create an essential cookie that is needed for the operation of our website. This cookie will remember that you are logged in and that your session is secure.
OTHER WEBSITES
Our website may contain links to other websites including other cloud-based software alongside our services. Once you have used these links and left our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you wish to update your personal information, you may do so by logging into your portal account. If you prefer to delete your account, you may contact support@Qarabic.com
For any privacy concerns or inquiries about the personal information we have stored, you may email privacy@Qarabic.com
TERMS OF USE AND POLICY
This web page represents our Terms of Use and Policy (“Agreement”) regarding our website, https://Qarabic.com (“Website”). The terms, “we” and “our” as used in this Agreement refer to Qarabic Academy , LLC (“Qarabic”). We may amend this Agreement at any time by posting the amended terms on our Website. We may or may not post notices on the Website when such changes occur. We refer to this Agreement, our Privacy Policy, and any other terms, rules, or guidelines on our Website collectively as our “Legal Terms.” You explicitly and implicitly agree to be bound by our Legal Terms each time you access our Website. If you do not wish to be so bound, please do not use or access our Website.

Student Policy & Information:
BE ON TIME
• Student should be in the classroom at least 2 minutes before the class start-time with all materials needed for the lesson.
• Teacher will begin the class right at the start time. If student is not present, teacher will wait for the first 15 minutes of class. If the student does not enter the classroom within the first 15 minutes, then it is noted as an unexcused absence/no show for the student.
• If class begins late as a result of the student, class will resume until end of the scheduled class time.
• If teacher is not in the classroom, please contact the customer support immediately so that we can address the problem promptly. Should the teacher miss the class without a substitute filling in for them, a make-up lesson will be scheduled within one week at the student’s convenience for no additional fee.
ABSENCES
If student needs to miss and reschedule a class due to the reasons below, classes may be rescheduled up to 2 hours before class time or canceled (with no refund or makeup) up to 30 minutes before class time.
Makeup classes can only be made up after the class is missed and it must be rescheduled to take place within 4 weeks of the missed class. Rescheduling request must be made at the time of rescheduling the session. Cancellation or rescheduling requests can be notified no more than 2 weeks before. Refunds are not given for missed classes.
EXCUSED ABSENCES
• Includes: Illness, Death in Family, Appointment, Work/School Conflict, National Holiday, Technical Issues (internet, Skype, computer issues)
• Should you have a technical issue at the time of class and are unable to notify us beforehand, please email support as soon as possible so that it can count as an excused absence.

• Limit:
• The portal allows for up to 50% of your monthly hours to be rescheduled.
• There are NO refunds for any type of absence.
EXTENDED ABSENCES
• Extended absence of up to 1 (calendar) week: In the case that a student will be absent for up to 1 week, student will be responsible for paying 1/2 price tuition for all classes within that extended absence if the student wants to hold their class time and teacher. If you still have 2 excused absences to use, you may apply those for make-up classes during this week. Please note that vacations are not considered an excused absence, therefore cannot be combined with excused absence makeup classes.
• Extended absence of more than 1 (calendar) week: In the case that a student will be absent for more than 1 calendar week, student will be responsible for paying 1/2 price tuition for the first week and full-price tuition for all classes after the first week within the extended absence if the student wants to hold their class time and teacher. If you still have 2 excused absences to use, you may apply those for make-up classes during this week. Please note that vacations are not considered an excused absence, therefore cannot be combined with excused absence makeup classes.
UNEXCUSED ABSENCES
• Any type of absence that is not listed in the “Excused Absence” policy. This includes an un-notified absence from class and/or notification of non-emergency absence less than 12 hours before class time.
• In case of unexcused absence, there will be no refund or free makeup for that class.
RESCHEDULING LESSONS
• Makeup lessons must be arranged within 2 weeks after the missed class and must be scheduled to take place within 4 weeks following the missed class.
• If student misses the makeup session, there is no free makeup lesson or refund.
• If a class is canceled or suspended for any reason, any scheduled makeup sessions will be canceled as well. Make up sessions are only available for active classes. Make up classes cannot be scheduled after cancellation.
TEACHER ASSIGNMENT CHANGES
• Although we try to keep this at a minimum, in some instances, a permanent change in teacher may occur.
• Throughout the course, student may be assigned a new teacher, as you reach new levels.
SUBSTITUTES
• On most instances, the administration may decide to delegate a substitute to teach for a missed lesson. The substitute will use the teacher’s same classroom and teach the class according to the institute’s instructions for that day.
• Substitute teachers are used for all courses except the Ijaazah Program.
• If a class is canceled due to a teacher’s absence for any reason, a substitute will be assigned to the class.
• If no substitute is available, a make-up lesson will be scheduled for no additional fee. There are no refunds for missed classes.
CLASS MATERIALS
• Learning materials are provided in class, however we high recommend that you purchase your own copy of the book, as some homework and exercises are done in the book.
• Digital learning materials are complimentary with any course enrollment.
• Digital content may not be shared or distributed and is only accessible when a student is at that point in the class.
• Previous content may be automatically closed (no access) after completion.
• Some video and audio content is used for some lessons.
CLASSROOM CONDUCT
• Students are expected to act as if they are in a live class. In order to get the most out of your class, please pay close attention to the teacher, remove any distractions from learning area and room, sit properly, have a good headset to hear well, turn on your camera.
CLASSROOM AND TEACHER-STUDENT RELATIONSHIP POLICY
• Students and Teachers must maintain a professional relationship at all times, limiting conversation to only class materials. Students must not share any personal information in the teacher at any time.
• Teachers are strictly prohibited to ask student for personal information, favors or monetary gifts/loans. Should a teacher ask the student for anything, including money, student must decline and report to the administration immediately!
• For security measures, students and teachers are not to conduct classes outside of Qarabic for any reason.
• Any complaints of teachers abusing their teacher-student relationship, in any way, must be reported immediately to support@qarabic.com
• Should a student neglect this policy, Qarabic will take necessary action to resolve the issue with the teacher, but Qarabic is not responsible for any loss to the student.
STUDENT SUPPORT TEAM
If you have any questions or need advice about course plans, levels, or customizing your course, you can contact the student support to assist you. Any scheduling requests or general requests about classes should be taken care of directly through the student support team.
TUITION POLICY
• Tuition is billed once every 4 weeks at the beginning of the billing period. Payment is due upon receiving the invoice.
• Classes are automatically suspended if invoice is not paid 4 days following invoice date. Suspended classes will be automatically reactivated after payment. Should invoice go unpaid after suspension 4 days, the class will be canceled until payment is received. Once payment is received, an agent will contact you to reactivate your classes.
• In order for teacher to prepare and finalize classes and grades, sessions may last up to three minutes less than scheduled, as needed by teacher. (Ex: if schedule is for a 30-minute session, the interactive part of the class may last 27 minutes)
• The student will receive periodic reminders after the invoice is due. Should the invoice be unpaid after the due date, then the student’s lessons will be suspended until payment is received. Due to having many students on the waiting list for classes, suspension will likely result in the student losing their lesson time slot and/or their teacher. Lessons will resume after we receive the payment.
• For any classes missed between the suspension notice and resuming classes, make-up classes can be scheduled. For extended absences due to suspension, the billing cycle can be adjusted. No refunds will be made for missed classes.
• If, for any reason, the student is unable to pay in a timely manner, please notify the billing department as soon as possible to make arrangements.
• There are NO refunds for missed classes, excused or unexcused. Make-up classes are offered as per the terms above.
• Refunds are not given for any reason during or after the Ijaazah Program. If teacher resigns in the middle of reading for the ijaazah or if you do not complete the program successfully the first time, there is no refund for the class time taken.
• If a student stops classes and has auto-payments in their billing account turned on, please make sure you stop the auto-payments in your account.
• All tuition is billed via email and paid through Studio Arabiya’s PayPal account (tuition@Qarabic.com), Credit Card, or Checks via mail. Do NOT send money through any other means or accounts.